"Thank you for your professional and efficient, yet personal, touch in handling the arrangements for the funeral of my dear Nan. An extremely difficult time was made so much easier."
"You were so sensitive and unobtrusive, always aware of our needs and very reassuring at a sad and unknown time for us all."
"You were very patient and caring in all your dealings with us. As a family we were very keen to get everything right and you were more than happy to work through the arrangements (which included several drafts of the service sheets) to meet all our requirements. We were most grateful for this."
"Your compassion, humour, suggestions and willingness to listen and carry out our wishes are appreciated by us all."
"I want to express our deep appreciation to you for taking care of all the details so efficiently, for steering our thoughts through all that needed to be considered, for accommodating our wishes and being so gracious about any changes that we requested."
"You made a difficult time more bearable for us all including the special touches to help the grandchildren come to terms with losing their Opa."
"I understand you had an interesting session with some of the grandsons and answered their many questions - many I expect an adult would be too reticent to ask."
"The efforts of your embalmer deserve a big thank you as Nana looked so lovely and peaceful. It's a delightful way to remember her."
"We had never seen a dead person, let alone one we loved so dearly. When we went to take the clothes we never dreamed of dressing her, but you made it sound like an everyday occurrence. What a privilege, one we will truly be able to treasure for the rest of our days."
